“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”
― Haim G. Ginott, Between Teacher and Child:
A Book for Parents and Teachers
In addition to Between Teacher and Child, Ginott has a number of helpful books, another of which is entitled Between Parent and Child. You can find out more about it here: www.betweenparentandchild.com. This site which includes some links to videos of Haim and his wife, Alice, including appearances on the Merv Griffin show and the Phil Donahue show.